In compliance with U.S. Department of Education (USDOE) rules, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state. To this end, Rosemont College would like to provide you with information on filing complaints with the State of Pennsylvania, its accrediting agency, and with the appropriate state agencies.
Pennsylvania State Complaint Process
Rosemont College seeks to maintain the highest standards of integrity and fairness in its relationships with students. A student who believes that specific actions, practices, or decisions on academic or non-academic matters have been made or carried out in an arbitrary, discriminatory, inequitable, or inconsistent manner can initiate a complaint. Pennsylvania’s general policy regarding complaints, including student complaints, can be found via this website.
Accrediting Agency Complaint Process
Rosemont College is accredited by the Middle States Commission on Higher Education (MSCHE) to award certificates, baccalaureate, and master’s degrees. Federal law obligated the Middle States Commission on Higher Education to review complaints it receives about member and candidate institutions. The Commission is most concerned with whether or not an institution’s performance is consistent with the Commissions’ standards and expectations for accreditation. The Commission’s complaints policy prevents the Commission from intervening in disputes between individuals and institutions, whether these disputes involve students, faculty, administrators, or members of other groups. More information can be found at http://www.msche.org/ .
To access the Commission’s complaint policy, procedures, and the Complaint Form, please refer to the above website.
Complaint Process for Out-of-State Students
Out-of-state distance learning students who would like to file a complaint with a state agency may do so with the state in which they reside. Click on your state below to access the complaint form provided by the state agency responsible for complaints regarding out-of-state distance education programs.
District of Columbia
U.S. Virgin Islands